HELP FILE

GoToAssist Remote Support Agent Desktop Console

The GoToAssist Remote Support v5 Agent Console is available as a standalone, native application for Windows and macOS.

Attention: Does your product look different? You may need information about GoToAssist Remote Support v4. Click HERE.

The Agent Desktop Console offers the same features and functionalities as the Agent Web Console with the exception of Session Transfer and Reverse Screen Sharing. Improvements compared to the Web Console are the following.

  • A native application so your GoToAssist Remote Support v5 tabs will not be mixed with your other browser tabs
  • Improved keyboard shortcut handling (for example, Windows button)
  • The ability to run multiple sessions at the same time in a single instance of the console
  • Auto-update
Restriction: The following features are not available in the Agent Desktop Console:
  • Session Transfer
  • Reverse Screen Share (the agent sharing their screen with the customer)

How to download and launch the Desktop Console?

Download is available from either the Web Console Dashboard, or manually.
Download from the Agent Web Console
  1. Log in to the GoToAssist Remote Support v5 Web Console at https://console.gotoassist.com.
  2. On the top bar of the console, click Get the Desktop Console. If your OS is supported, a download link is displayed.
  3. Click the displayed download link.
  4. Once the download is complete, run the installer.
  5. When the Agent Desktop Console successfully installed window is displayed, click Launch console with auto login.

    The Agent Desktop Console starts and you are automatically logged in.

Download manually
You can also download the Agent Desktop Console installer manually using one of the following links. Run the installer, then log in with your GoToAssist Remote Support v5 credentials.