Remote Control for Android Devices
GoToAssist Remote Support v5 strives to support remote control on the widest possible range of Android devices. Certain devices use brand-specific add-on applications, while other brands can leverage the capability introduced with GoToAssist Remote Support Android app version 2.1.0-217 to allow support agents to gain remote control of the customer's device.
The following brands require a mobile add-on app for remote control:
- Samsung (with Knox)
- LG
- Motorola
- selected Huawei devices
How Can Customers Enable Accessibility Service for the GoToAssist Remote Support Android app
Note: This procedure only applies to customers using the GoToAssist Remote Support Android app version 2.1.0-217 or above.
Article last updated: 27 September, 2022