HELP FILE

How do I reactivate my GoToAssist Remote Support v5 subscription plan?

The billing contact for your account can easily reactivate your expired GoToAssist Remote Support v5 subscription plan . They can choose to keep the same plan as before, or customize a new one.

Note: Some billing contacts log in to the Billing Center to manage their GoToAssist Remote Support v5 billing info themselves. However, other billing contacts for larger accounts (referred to as "corporate" accounts) typically work with a LogMeIn representative to manage their account on a different self-service site called the Corporate Billing Portal.

Reactivate an expired trial or subscription plan

If your GoToAssist Remote Support v5 trial or paid plan has lapsed, you can click Subscribe Now or Reactivate and choose to either make changes or keep your existing plan.

Stop a pending cancellation

If you have canceled your subscription plan but have changed your mind, you can reverse the cancellation and ensure uninterrupted service. Log into the Subscriptions page at https://billing.logmeininc.com/subscriptions and click Remove Pending Cancellation.