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Step #4: Add users and select their account settings

    1. Sign in to the GoTo Admin Center (classic) at
    2. Select Add Users in the left navigation.
    3. Choose your desired method:
      • Individual users – Fill the first name, last name, and email address of the user. If desired, click Add Another User and repeat.
      • Multiple users – Click Add Multiple Users and paste your list of users in the following format:

        firstName lastName emailName@domain.extension;firstName...

        Note:  A user’s first name and last name cannot exceed 32 characters. An email address cannot exceed 128 characters.
    4. When finished, click Apply.
    5. Under Products, select the product seats you want to assign.
    6. If desired, specify your users' account role.
    7. Under User Details, use the drop-down menu to select the desired Welcome email template.
    8. Select a default language for your users in which to display their Welcome email, all product Web App pages, and if applicable, the application that your users download and/or install to host sessions.
      Note:  An active user can change their own default language settings at any time.
    9. If desired, select a user group.
    10. If your users are enabled to use GoToAssist Remote Support or RescueAssist, click None Selected then select the device group(s) and click Apply (learn more about device groups).
    11. If desired, select a settings template.
    12. When finished, click Save.

      Result: Your newly added users will receive a Welcome email that contains instructions on how to activate their new account.