HELP FILE

How to enable Screen Sharing (Broadcast) on an iOS Device

The GoToAssist Remote Support iOS app provides screen sharing functionality leveraging the iOS Broadcast feature introduced in iOS11. This enables agents to solve issues on the customer’s iOS device outside of the GoToAssist Remote Support app. When the app is sent to the background, the device screen is still transferred to the GoToAssist Remote Support v5 Agent Console.

Restriction: The customer must have the GoToAssist Remote Support for iOS app from the App Store installed on a device running iOS11 (or above).

LogMeIn GoToAssist Remote Support v5 is a tool that agents use to access remote computers and mobile devices.

Important: Although this article speaks directly to the customer, GoToAssist Remote Support v5 agents can use this section to understand the end-user experience during a remote support session. "You" in this document refers to the customer receiving remote support.
  1. Depending on your iOS version, proceed with one of the following: