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How to enable remote control on macOS 10.14 (Mojave)

The Mojave release of macOS restricts external control to allowlisted applications only. To allow remote control to a customer's device, the customer must add the GoToAssist Remote Support application to this allowlist.

On a macOS device your customer receives the following message:

"GoToAssistRemoteSupport" would like to control this computer using accessibility features.

Ask your customer to:

  1. Open Sytem Preferences.
  2. Select Security & Privacy > Privacy > Accessibilty.
  3. To be able to make changes, in the bottom-left corner click the lock icon.
  4. When prompted, log in.
  5. Add the GoToAssist Remote Support application to the list and tick the box next to it.
Results: You should be able to remote control your customer's device now.
Article last updated: 27 September, 2022