How to enable remote control on macOS 10.14 (Mojave)

The Mojave release of macOS restricts external control to allowlisted applications only. To allow remote control to a customer's device, the customer must add the GoToAssist Remote Support application to this allowlist.

On a macOS device your customer receives the following message:

"GoToAssistRemoteSupport" would like to control this computer using accessibility features.

Ask your customer to:

  1. Open Sytem Preferences.
  2. Select Security & Privacy > Privacy > Accessibilty.
  3. To be able to make changes, in the bottom-left corner click the lock icon.
  4. When prompted, log in.
  5. Add the GoToAssist Remote Support application to the list and tick the box next to it.
You should be able to remote control your customer's device now.