How do I cancel my GoToAssist Remote Support v5 subscription plan?
Your GoToAssist Remote Support v5 subscription plan is set to automatically renew at the end of your monthly or annual billing period. The billing contact on the account can cancel the next upcoming payment at any time.
Attention: If your product subscription is a trial plan, you do not need to cancel. Your trial will automatically cancel when your trial subscription expires.
Before you begin: You must be the
billing contact for your account to perform this task. View
Corporate Billing Portal FAQs if you view something different than the steps shown below.
Results: You have successfully turned off automatic renewal for your selected subscription, and a "Pending Cancellation" message now appears on your Subscriptions page below the product.
Remember: If you change your mind and wish to keep your subscription, you can reactivate your subscription plan before it expires.
Article last updated: 5 December, 2023