How do I add or remove user seats on my GoToAssist Remote Support v5 subscription plan?
Billing contacts can add or remove user seats (i.e., licenses) on your existing subscription plan anytime. Once you increase your seat count, you can assign it to one of your users right away.
- Log in to the Billing Center at https://billing.logmeininc.com.
- On your desired product, click Add Organizers or Add Agents or Add Experts.
- Use the modals to increase or decrease your number of user seats (i.e., licenses) and click .
- Review your billing period (beginning today), seat count, plan pricing, and total due on the Checkout page. Click Edit Order to make additional changes.
- If your new plan selection increases your subscription price, you will be prompted to enter your payment details and/or add your VAT Number.
- Click Place Order.
You will have instant access to any additional features or user seats you added, and your subscription billing date will change to reflect the date you made the plan changes. You'll also receive an email confirmation with the details of your purchase.