The pre-configured quick reports allow you to quickly generate a report based on the last week or month with just a single click. These reports are created in a web-based HTML format and cannot be downloaded.

1. In the Agent Console, click the Reporting tab.
2. In the Quick Reports pane, select one of the following options:

   Option	Description
   Attended sessions this week	Include all attended support sessions conducted since the previous Monday.
   Attended sessions this month	Include all attended support sessions conducted since the first day of the month.
   Unattended sessions this week	Include all unattended support sessions conducted since the previous Monday.
   Unattended sessions this month	Include all unattended support sessions conducted since the first day of the month.

   Result: A new tab opens displaying your report in HTML format.

   For information on the details quick reports return, see Working with Reporting.