Do I Need a Mobile Add-on App for my Device?
In order to allow a support agent to provide remote support for Android devices, customers need to download theGoToAssist Remote Support app from Google Play. Customers on supported versions of LG and Huawei devices also need to download a free mobile add-on app to be able to use the remote control feature. The GoToAssist Remote Support Android app guides affected users through the simple installation of the required add-on app. Once the installation is ready, the add-on app does not require any additional action from the customer.