In order to allow a support agent to provide remote support for Android devices, customers need to download theGoToAssist Remote Support app from Google Play. The GoToAssist Remote Support Android app guides affected users through the simple installation of the required add-on app. Once the installation is ready, the add-on app does not require any additional action from the customer.
Note: This article speaks to customers (end-users) who want to receive support for their mobile device.
Note: The mobile add-on app is not to be confused with the GoToAssist Remote SupportMobile Add-on license. While the app is required on certain customer mobile devices, the GoToAssist Remote SupportMobile Add-on license is an extension to the support company's base subscription, which is required if they want to allow agents to support mobile devices (including the use of Camera Share).