HELP FILE
Delete a Device from a Group in the Agent Console
Deleting a device removes unattended access to the customer's computer as well as uninstalls the GoToAssist Remote Support application.
Restriction: Only Administrators can manage device groups.
Note: The customer can also remove unattended access from their device by right-clicking the
GoToAssist Remote Support application icon, and then clicking
Uninstall.
Tip: You can delete a device that is currently offline. In this case, the
GoToAssist Remote Support application is uninstalled from the customer's computer when it next comes online.
- On the left panel of the Devices tab of the GoToAssist Remote Support v5 Agent Console select the device group containing the device you want to remove from the group . Tip: Cannot see the Devices tab? Click the GoToAssist Remote Support logo in the top-left corner of the console.
- Hover over the row of the device you want to delete, and click the Remove icon.
Result: The Remove device window is displayed.