HELP FILE
Broadcasting on iOS 11-12.1
Restriction: The customer must have the
GoToAssist Remote Support for iOS app from the App Store installed on a device running iOS11 (or above).
Note: To support customers using iOS 12.2 or above, see
Broadcasting on iOS 12.2+.
Important: Although this article speaks directly to the customer,
GoToAssist Remote Support v5
agents can use this section to understand the end-user experience during a remote support session. "You" in this document refers to the customer receiving remote support.
- Enable screen recording on your device.
- Navigate to , and tap Customize Controls.
- Under Customize Controls, include Screen Recording.
- Start broadcast to allow the support agent to view the screen of your device.
- Open the Control Center on your device by swiping up from the bottom edge of any screen, and 3D touch/long press the Screen Recording icon.Remember: You must apply 3D touch (iPhone 6S and above), or long press (previous devices). A simple, short tap is not enough.
- Select GoToAssist Remote Support v5 from the list.
- Tap Start Broadcast.
- Open the Control Center on your device by swiping up from the bottom edge of any screen, and 3D touch/long press the Screen Recording icon.
The support agent can now view the screen of your device.

To stop sharing your device screen, do either:
- In the Control Center, tap the Screen Recording icon.
- In the GoToAssist Remote Support application, end the support session.