HELP FILE

Classic GoTo Admin Center Management of Multi-Factor Authentication

    Admins can enable Multi-Factor Authentication (also known as Two-Factor or Two-Step Verification) as an account-wide setting for all agents with a or GoToAssist Remote Support v5license, which will require users to complete an enrollment process, and thereafter use a one-time code (generated from their linked mobile authenticator app) to sign in and host support sessions.

    Warning:  Please be extremely careful when making changes to this Admin Setting, as it will force all agents within your account to begin the Multi-Factor Authentication enrollment process based on your date selection. Multi-Factor Authentication is disabled for all accounts by default.

    Step #1: Access Admin Settings

    Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com and select Admin Settings in the left navigation menu.

    Step #2 (GoToAssist Remote Support v5 only): Enable the setting and select your forced sign out date

    When enabling Multi-Factor Authentication, you must select a date to force all of your agents to sign out and begin the enrollment process. Select Enabled, then select the Calendar icon to choose from the following options:

    Forced sign out on a future date

    • You must select a date within 14 days of the date you choose to enable this feature.
    • Any agents actively signed in will be automatically signed out at 12:00 AM on the selected date. Note that the time zone is based on the admin's current web browser settings.
    • The next time agents sign in, they will be prompted to begin the enrollment process.

    Enabled and choose forced sign-out date

    Forced sign out immediately on same day

    • Selecting the same day will force agents to sign out immediately and begin the enrollment process in order to use GoToAssist Remote Support v5 .
    • Any agents in an active session will continue to remain in session, but will be unable to host new sessions or connect to unattended machines until completing enrollment.

    Enabled and forced sign-out immediate same day