HELP FILE

Integrating GoToAssist Remote Support v5 with Slack

Integrate GoToAssist Remote Support v5 with Slack to provide support to your customers in a simple and frictionless way through Slack.

Attention: Does your product look different? You may need information about GoToAssist Remote Support v4. Click HERE.
  1. On the GoToAssist Remote Support v5 Slack Landing Page, click the Add to Slack button.

    Result: You are prompted to log in to GoToAssist Remote Support v5.

  2. Enter your GoToAssist Remote Support v5 credentials to log in.

    Result:

  3. Sign in to your Slack workspace.

    Result:

  4. Authorize GoToAssist Remote Support v5 in your Slack workspace.

    Remember: Make sure you log in to the proper workspace.

    Result: When the Installation complete. message is displayed, integration has been completed.

You are now ready to start GoToAssist Remote Support v5 support sessions in the Slack app by using the /rescue slash command.
Tip: If your customers (that is, people to whom you provide support) cannot see GoToAssist Remote Support v5 listed under Apps, remind them to click Browse Apps (the plus sign) in Slack to add it themselves.