Manage my subscriptions in GoTo Admin
View, modify, and upgrade product subscriptions and their add-ons.
Before you begin:
This article reviews how to view and modify your subscriptions in
GoTo Admin. If you're looking to cancel a subscription, visit
Cancel my GoToAssist Remote Support v5 subscription.
View your active and expired subscriptions
- Go to from the left navigation menu. From this page, you can:
- View active subscriptions and purchase additional product subscriptions.
- Reactive cancelled and expired subscriptions under the Expired tab.
- Review subscription details, including how you're billed (annually or monthly) and your subscription renewal date.
- Try out or purchase additional product subscriptions.
Add a trial subscription
Modify a subscription
Depending on your product subscription, you may be able to upgrade your plan, purchase additional licenses and product add-ons, rent equipment, and cancel your subscription.
Important: You may be blocked from upgrading or adding to your plan if you have overdue and unpaid invoices.
- Select Manage subscription under the product subscription you want to modify.
- Depending on the product, you may have some or all of the following subscription management options:
- Cancel your subscription.
Restriction: The ability to cancel your subscription depends on how you purchased your plan and which product you're using. To learn more, visit Cancel my GoToAssist Remote Support v5 subscription.
- Purchase add-ons, licenses, devices, and more under Add to your plan.
- Upgrade your plan or compare different plan options under Upgrade options.
- Additional options: Select
in the top right-hand corner to:
- Switch to annual or monthly billing.
- Review and select recommended plan renewal options.
- Cancel your subscription.
- If you're purchasing or upgrading your plan, select Check out from the cart window and follow the on-screen prompts to finalize your purchase.
Article last updated: 14 May, 2025